TOT 81: Value Chain Analysis

 Technique of Value Chain Analysis is developed by  Prof. Michael Porter, Author of “FIVE FORCES” PURPOSE The objective of use of this technique is to master excellence in things that are really important and matter a lot.  This technique helps  to identify and develop a strategy as to how one can create value for anythingContinue reading “TOT 81: Value Chain Analysis”

TOT 80: A Template on Questioning

In Mediation, mediators come across two types of questions:  1. Questions posed by the parties which may be  posed by one party to the other  Posed by either or both the parties or third parties to the mediator and  2.  Questions asked by the Mediator. Trainer has to spend quality time with the trainees inContinue reading “TOT 80: A Template on Questioning”

TOT 78: Handling Difficult People

This exercise is to be done in refresher courses or in advanced trainings Step 1: A role play is chosen with multiple characters. ( not less than 6 ) Role play has to be circulated one day in advance to the participants chosen to play specific roles. Amongst chosen participants one will play the roleContinue reading “TOT 78: Handling Difficult People”

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