….TOT 214- Coaching- NSCPC

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TOT 214 – WEEK 214

“Coaching – NSCPC”

The most important and critical part of mediation training is ‘coaching’.

Trainer has to coach the trainees as to what can and cannot be done , and what should and should not be done in actual mediation.

The following methodology can be used by the trainer in advanced trainings

Narrative:

Party A is asked to give narrative ( prepared by the trainer).

The narrative should have multiple issues.

Party would be speaking about so many issues—so many persons- the picture does not look clear – information is spread allover.

Summarising:

Mediator divides the entire narrative into separable issues.

Summarises each issue -one by-one.

Covers all the issues.

Caucus:

Mediator sets an agenda. Personal agenda ( what the mediator wants to do and how..) ( PAS- Personal agenda setting)

Writes it down.

Mediator sits with each of the parties.

Sets an agenda with the parties. (SAP- Setting agenda with the parties).

Writes it down.

Prioritising:

Mediator asks the parties to decide as to which issue is more important to them and then, prioritises the issues accordingly and writes it down .

Clarification:

Lays down ground rules.

Mediator informs the parties that as per the list of prioritisation, one issue will be taken after the other.

Requests the parties to stick on to one point at a time.

NSCPC- N – Listen to the narrative

S- Summarise

C- Use the caucus – for setting agenda

P- Prioritising

C- Clarifying.

After following NSCPC- Mediator has to encourage conversation and discussion.

Advantages: Mediator demonstrates professionalism .

Each session conveys meaningful message.

Parties see value in each session.

Conversations and discussions remain streamlined.

Mediator gets clarity as to (i) What is negotiable (ii) What is non negotiable .

“ One way to improve business efficiency is to streamline processes according to schedules , required inputs and expected outputs.”

HendrithVanlon Smith Jr-Author of Business Essentials.

Note: The objective of this weekly blog post is to assist the trainers giving training in mediation to enhance their mediation skills.