…. TOT 193-WEEK 193 Observation as Integral part Active Listening (To be used in Advance training). Narratives are part of mediation process. Each party and each of the participants give their own narratives. Mediator has to listen to these narratives. Observation is part of active listening. Trainers have to strengthen active listening skills inContinue reading “….TOT 193- Observation – Integral part of Active listening”
